At Hotel Regency, we are committed to providing our guests with a seamless booking experience. Our refund policy ensures transparency and clarity for any cancellations or amendments to your reservation. Please review the following terms and conditions regarding refunds:
Eligibility for Refunds:
Cancellations Eligible for Refunds: Refunds are processed as per our cancellation policy. Bookings canceled within the specified timeframe will be eligible for a refund.
No Refunds: Cancellations made after the specified timeframe, no-shows, or early departures will not qualify for a refund.
Refund Processing Timeline:
Refunds for eligible cancellations will be initiated within 7-10 business days from the date of cancellation approval.
The amount will be credited to the original payment method used during booking (e.g., credit card, bank transfer, etc.).
Third-Party Bookings:
If your booking was made through a third-party platform (such as online travel agencies or booking portals), refund processing and timelines will be governed by their respective policies. Please contact the platform directly for assistance.
Additional Considerations:
In case of special promotions or non-refundable rates, no refunds will be processed regardless of the cancellation date.
For group bookings or long-term stays, specific refund terms may apply as outlined during the booking process.
Amendments and Refunds:
If a booking amendment (e.g., change of dates) is requested, refunds will be subject to availability and the terms of the original booking.
Force Majeure:
In situations such as natural disasters, government regulations, or unforeseen emergencies, we will evaluate refund requests on a case-by-case basis and strive to accommodate our guests fairly.
For any questions or concerns regarding our refund policy, please contact us at hotelregencyindore@gmail.com or call us at +91 9685432187. At Hotel Regency, your satisfaction is our priority, and we are here to assist you every step of the way.
